QUOTATIONS: Quotations valid for 30 days. Clerical errors are subject to correction.
PAYMENT TERMS: Net 30 days to business accounts with approved credit. Credit cards and wire transfer's also accepted (wire transfer's are subject to additional processing fees.)
MINIMUM BILLING: $50.00 net U.S. Dollars.
FREIGHT: Freight cost to be borne by customer. F.O.B. our plant. Merchandise to be shipped Pre-pay & Add using our choice of common carrier (UPS, First Class, etc.) unless customer instructs us otherwise (Fedex, Overnight, Freight Collect UPS etc.). Orders weighing in excess of 150 lbs. (Ex: MC30, MC35, MC35U Press or any large, heavy order) will be Freight Collect via the customer’s preferred overland trucking carrier. In all cases, handling charges apply.
DELIVERY: Every effort will be made to fill orders within the time frame promised. We will assume no responsibility for the damages growing out of or owing to any delays due to material or labor shortages, accidents, fires, transportation delays, or any other factors within or beyond our control.
CLAIMS: Under no circumstances will we be responsible for damages or claims for expense in using our products or services, including any damage caused by us or otherwise to customer supplied parts, products or molds.
CANCELLATION: An order already entered with us cannot be cancelled without approval from management. Only work completed before an approved cancellation will be charged to the customer.
RETURNS: Any return must be made within 30 days of receipt of goods and only with approval from management. Stock products are subject to a 25% re-stocking charge. Custom products are not returnable unless deemed by us to be defective of material or workmanship in which case we will replace it without charge or extend full credit at our discretion.
ART, NEGATIVES, PATTERNS, COMPUTER PROGRAMS, ETC.: All artwork, negatives, etc. made by us and used in our production process, even though in part or in whole were charged to you originally, remain the property of Durable Technologies.
CUSTOMER INDEMNITY: By submission of an order, customer expressly represents and warrants that it is authorized by law to use the words, symbols, or art work connected with the order, and agrees to indemnify Durable Technologies against all claims and expenses, including attorney’s fees and costs, arising from any unauthorized use.
WARRANTY: Warranty ensures products are to be free of defects in material or workmanship under normal use except normal wear and any alteration to product. No other warranty is expressed or implied.